Virtru for Recipients

Access Secure Emails & Files

•  Read and Reply to a Virtru Encrypted Email without Virtru Installed
• Using a verification code to authenticate
• Viewing a secure file or attachment in Virtru’s Secure Reader
• Open a Virtru Encrypted Google Drive File without Virtru Installed
• Accessing a tdf.html File (Persistent File Protection)
• Request Access Workflow (for Recipients of tdf.html files)

Troubleshooting for Recipients

•  Not receiving verification email
• Please open in a different browser error message
• “There’s something wrong” error message
• “Your verification link has expired” error message
• “This verification link has already been used” error message
• Email Address “not authorized to view” Error in Secure Reader
• Unable to view or download an attachment from the Secure Reader
• Remaining Logged Into the Secure Reader

Virtru offers plug-ins for multiple email platforms. Below is a list of tutorials that will walk you through how to install and activate Virtru for email.

See how to install and activate:

• Virtru for Google (Gmail/G Suite)
• Virtru for Outlook Desktop Client (2010, 2013, 2016, & 2019)

You can also download Virtru’s iOS or Android apps for your smartphone and/or tablet.